Shipping and returns
Shipping
Our products are posted to you in a home compostable postage satchels or reclaimed boxes. We use a compostable clear packing tape and our tissue paper and stickers are from noissue, printed with soy based inks. We are committed to our environmental practices in all aspects of our business.
We offer free shipping Australia wide for all orders above a total of $75!
Returns and exchanges - 90 days
We are confident in our products and confident you will love all of your purchases with us. However, we understand sometimes things don't work out, and you may need or wish to return an item.
If for any reason you are unsatisfied with an item, you may return it within 90 days of purchase for a full refund.
For change of mind returns we ask that all item in the condition they were sent, and in original packaging. You may be required to pay for return shipping costs and use a shipping service with tracking such as Australia Post to return the goods.
Once the item is received, please allow a few days for your refund to be processed.
If there is a fault or issue with any of our products then you will of course get a full refund. Just add an image of the fault in the email.
To return an item, please email us at info@thekeeper.earth and we will start the process with you.